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Frequently asked questions
Shipping Information
- Netherlands, EU & US: 3–5 business days
- Orders processed within 1–3 business days
- Tracking number sent by email after shipment
- Free shipping may apply — check active promotions
Returns & Refunds
- EU customers: 14-day return right (no reason needed)
- US customers: 30-day return policy
- Items must be unused and in original packaging
- Contact: bm-ecommerce@hotmail.com with your order number
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.